Last updated:
This page is a practical, small-business policy set intended for a custom laser engraving shop.
When you launch your store + Stripe checkout, update your contact email below and add any shipping/returns details you want.
1) Privacy Policy
PWL Creations (“we,” “us,” or “our”) respects your privacy. This policy explains what we collect and how we use it
when you visit pwlcreations.com or purchase from us.
Information we collect
- Contact details you provide (name, email, phone) when you reach out or place an order.
- Order details (items purchased, customization notes, shipping address, and communications).
- Payment info: payments are processed by Stripe. We do not store full card numbers on our servers.
- Basic usage data (like IP address/device/browser) which may be logged for security and performance.
How we use information
- To respond to inquiries and fulfill orders (production, shipping, customer support).
- To process payments through Stripe and prevent fraud.
- To improve the site and our offerings.
- To comply with legal obligations.
Sharing
We only share information as needed to run the business:
- Stripe for payment processing.
- Shipping carriers to deliver your order.
- Service providers (hosting, email) that help us operate the website.
- Legal when required to comply with law or protect rights/safety.
Custom artwork & customer content
If you provide photos, names, or other content for engraving, you confirm you have the right to use it.
We use that content only to create your order and communicate with you about it.
Cookies
We may use cookies or similar technologies for site functionality and analytics. You can control cookies in your browser settings.
Your choices
- You can request access, correction, or deletion of your personal information, subject to legal/recordkeeping needs.
- You can opt out of marketing emails (if we send them) via the unsubscribe link or by contacting us.
Contact
Questions about privacy? Email: [email protected] (replace with your preferred support email).
2) Terms of Service
By using this site or purchasing from PWL Creations, you agree to these terms.
Custom products
- Most items are custom-made. Please review names, dates, and spelling carefully before approval/production.
- Colors/appearance can vary by material (wood grain, acrylic, coatings) and engraving settings.
- We may contact you if a design won’t engrave cleanly and suggest adjustments.
Orders, pricing, and payment
- Prices may change at any time; the price at checkout is the price for that order.
- Payments are processed securely via Stripe.
- We may cancel/refund an order for suspected fraud or if we cannot complete the requested work.
Shipping & delivery
- Production time varies by item and workload; estimated timelines are not guarantees.
- After shipment, carrier delays are outside our control.
Returns & refunds
- Because custom items are personalized, returns may be limited unless there is a defect or an error we made.
- If there’s an issue, contact us promptly with photos and order details.
Acceptable use
- No unlawful, abusive, or infringing requests.
- No requests that violate trademarks/copyrights or rights of others.
Liability
To the extent permitted by law, PWL Creations is not liable for indirect or consequential damages.
Our total liability for any claim related to an order will not exceed the amount paid for that order.
Changes
We may update these policies from time to time. The “Last updated” date reflects the latest revision.